Unplug before removing panels and protect chilled or frozen food
Fridges and freezers contain mains electricity, moving fans, hot compressor parts and sealed refrigeration systems. Stop use if the appliance trips, smells burnt, leaks near electrical parts or the compressor repeatedly clicks.
MOST LIKELY CAUSES
Start with these
Symptom variations Match the exact cooling, icing or leak pattern. ⌄
- Water under fridge
- Water inside salad drawers
- Leak only when dispenser is used
- Ice forms on compartment floor
- Drip appears from rear connection
Quick checks Simple checks before removing panels. ⌄
- Record the actual temperature if possible.
- Check the control setting and operating mode.
- Inspect door seals, vents and visible frost.
- Listen for the fan and compressor.
- Unplug before cleaning coils or touching internal parts.
Step 1 — Protect the floor and isolate water if fitted Switch off and unplug before removing covers or touching internal parts. ⌄
Process
Close the appliance supply valve and unplug if water is near electrical parts.
Step 2 — Check accessible drain and tray areas Switch off and unplug before removing covers or touching internal parts. ⌄
Process
Inspect for ice, debris or a displaced tray.
Step 3 — Inspect external water connections Switch off and unplug before removing covers or touching internal parts. ⌄
Process
Check the filter, hose and rear fittings for drips.
Common causes explained Why fridge and freezer faults develop. ⌄
Fridge leaks commonly come from a blocked defrost drain, cracked drip tray, loose water connection, damaged filter housing or overflowing ice-maker supply.
Temperature patterns provide the strongest clues. Localised freezing suggests airflow or sensor issues, widespread warming points to fan or refrigeration faults, and recurring ice often indicates a seal or defrost problem.
Advanced diagnostics Appliance-engineer checks and repair work. ⌄
- Clear internal defrost drain.
- Inspect drain pan and drain tube.
- Pressure-test water inlet tubing.
- Check inlet valve and filter head.
- Inspect ice-maker fill tube.
Parts that may need replacing Common components linked to this fault. ⌄
- Defrost drain tube
- Drip tray
- Water filter
- Supply hose
- Inlet valve
When to call an appliance engineer Conditions that should end basic troubleshooting. ⌄
- The appliance trips the electrics.
- The compressor repeatedly clicks or becomes excessively hot.
- Internal electrical testing is required.
- The sealed refrigeration system may be faulty.
- Water is reaching electrical parts.
- Food temperatures remain unsafe after basic checks.
Frequently asked questions Common fridge and freezer questions. ⌄
How long should temperature changes take?
Allow several hours after a small adjustment and up to 24 hours for full stabilisation.
Can I remove ice with a knife?
No. Sharp tools can puncture the evaporator and permanently damage the refrigeration system.
Should I keep resetting the electrics?
No. Unplug the appliance, protect the food and arrange fault testing.