Stop if there is heat, burning, arcing, exposed parts or water near electrical equipment
Do not remove covers or test exposed conductors. Leave affected circuits isolated and call a registered electrician or qualified appliance engineer where fixed wiring or internal faults are suspected.
MOST LIKELY CAUSES
Start with these
Symptom variations Match the exact behaviour before testing. ⌄
- Display is blank
- Touch controls do not respond
- Oven works but hob is dead
- Breaker trips when hob is selected
- Cooker switch indicator is off
Quick checks Safe checks using controls and front-panel devices only. ⌄
- Check the appliance controls, timer, thermostat, lock and display.
- Confirm the local isolator or fused spur is on and undamaged.
- Inspect the consumer unit for a tripped breaker, RCBO or RCD.
- Look for heat, smell, moisture, buzzing or discolouration.
- Attempt one controlled reset only if no danger signs are present.
Fix 1 — Check cooker isolator and breaker Follow this check without opening live or fixed electrical equipment. ⌄
Process
Confirm the local switch and dedicated protection are on.
Fix 2 — Clear control lock Follow this check without opening live or fixed electrical equipment. ⌄
Process
Use the manufacturer's lock-release method and dry the control surface.
Fix 3 — Stop using heat-damaged controls Follow this check without opening live or fixed electrical equipment. ⌄
Process
Isolate the cooker circuit if the switch or outlet is hot or burnt.
Common causes explained Why the appliance or circuit may fail. ⌄
A powerless electric hob may have a tripped dedicated circuit, failed cooker switch, child lock, loose terminal connection, internal fuse or failed power module.
Fixed appliances often use dedicated circuits, isolators, fused spurs and local controls. The fault may be in the appliance, control accessory, cable or circuit protection.
Advanced diagnostics Technician-level testing for a competent electrician. ⌄
- Verify supply at cooker control and hob terminals.
- Inspect terminal links and conductor condition.
- Check internal fuses and power modules.
- Test insulation resistance and load current.
- Confirm correct single- or multi-phase terminal configuration where applicable.
Parts that may need replacing Common components linked to this fault. ⌄
- Cooker switch
- Terminal block
- Power module
- Control board
- Internal fuse
- Cable termination
When to call an electrician or appliance engineer Conditions that should end DIY troubleshooting. ⌄
- The appliance or isolator is hot, burnt, buzzing or crackling.
- The breaker, RCBO, RCD or fused spur operates repeatedly.
- Water may have reached electrical components.
- The appliance is permanently wired or high current.
- The fault remains after basic external checks.
Frequently asked questions Common questions about fixed appliances. ⌄
Can the appliance fail without tripping the breaker?
Yes. Controls, elements, motors and internal connections can fail while protection remains on.
Should I repeatedly reset the circuit?
No. One controlled reset is enough to confirm whether the fault remains.
Can I fit a larger fuse or breaker?
No. Protection must match the cable and appliance design.