5C
Water is not draining
The washing machine has not drained water within the expected time.
What this code means
The washing machine has not drained water within the expected time.
Possible causes
- Blocked drain hose
- Frozen drain hose
- Blocked debris filter
- Incorrect drain-hose position
- Drain pump or related fault
Common symptoms
- 5C or 5E displayed
- Water remains in drum
- Programme stops before spin
Checks to make
- Check the drain hose is straight and not blocked
- Clean the debris filter if fitted
- Check the drain connection
- Restart the cycle after clearing any safe accessible blockage
Safety
- Disconnect power before opening a pump filter and be prepared for retained water.
Model notes
Samsung also displays 5E on some models.